At https://www.astrohelpers.com, we strive to provide the best possible service with our personalized astrology and tarot readings. While we stand behind the quality of our services, we understand that there may be times when you may wish to request a refund. Below is our detailed refund policy that explains how refunds are processed.

1. 14-Day Refund Guarantee

We offer a 14-day refund guarantee for personalized digital readings. If, for any reason, you are not satisfied with your reading, you may request a refund within 14 days of receiving it. Please note that this policy applies even though our readings are personalized and delivered digitally. However, refunds will only be considered for the most recent order placed. If you place a new order, it will be assumed that you were satisfied with your previous readings, and refunds will not be provided for any prior orders.

2. Refund Requests for First-Time Customers

If you are a first-time customer and wish to request a refund, please be aware that refunds will be granted.  If no error was made on our part (such as no mistake in the reading itself) and you still request a refund, please understand that any future orders from you will be declined. This policy is in place to prevent any abuse of our services and to ensure a fair experience for all of our customers.

3. Processing of Refunds

Refunds are processed to the same payment method that was used to make the purchase. Once a refund is processed on our end, it may take up to 24 hours for the refund to be reflected on your account. However, please note that it may take several more days for your bank or payment provider to credit the refund to your account. The time it takes for the funds to appear in your account depends on the policies of your bank or payment processor.

4. Sale Listings and Special Promotions

Any purchases made through sale listings or special promotions are final and non-refundable. We encourage you to review all the details and ensure that you are happy with your purchase before completing the transaction. Since these products are offered at a discounted price, they are excluded from our 14-day refund guarantee.

5. How to Request a Refund

If you are eligible for a refund and wish to request one, please follow these steps:

1. Contact us with your order number and a brief explanation of why you are requesting the refund.
2. Ensure that your request is made within 14 days of receiving your reading or purchase.
3. If your refund request is approved, we will process it within 24 hours and notify you accordingly.

6. Contact Us

If you have any questions or concerns about our refund policy, or if you would like to request a refund, please reach out to us via email. 

We appreciate your understanding and cooperation in maintaining a fair and respectful experience for all of our clients. Thank you for choosing AstroHelpers.